Frequently Asked Questions

  • Do I need a prescription for all your products?
  • Yes, for any compounded medications, a valid prescription is required. However, we have a supply of select supplements that are a great addition to certain treatments and they may be purchased without a prescription. Consult with a pharmacist to find out if any of these would be beneficial to you.

  • Which allergies or ingredient sensitivities are you able to accomodate?
  • One of the greatest benefits of compounded medicine is that it is entirely personalized to fit your needs. Speak to a pharmacist today about your needs and how we can accommodate your allergies or sensitivities.

  • I do not have any refills left, are you able to contact my physician for more?
  • Yes, we can reach out to your doctor for additional refills. However, certain medications and/or physicians require that you speak to your provider before any prescription is filled.

  • Do you offer automatic refills?
  • Yes, please speak to a team member to subscribe for automatic refills.

  • Are you able to fill out of state prescriptions?
  • It varies by state and medication guidelines. Please contact a pharmacist to learn more about your specific requirements.

  • Is compounding safe for children, or if you are pregnant/nursing?
  • Yes, the great thing about compounded medications is that they are tailored to your specific needs. In fact, you may have more options for safe treatments using compounded medications.

  • Which dosing methods are possible with compounding?
  • Capsules, creams, gelatin troches, tinctures, tablets, nasal sprays, and suppositories. However, we are always looking for ways to improve or expand our services. If you need a different dosing method, please call us to discuss it further.

  • Do you do sterile compounding and/or injectables?
  • Our lab does not currently offer sterile compounding services or injectables.

  • Do you accept insurance?
  • We do not currently work with insurance carriers, however, all prescriptions come with a “Universal Claim Form”. If your current provider covers compounded medication, you can use the aforementioned to request a refund for your medication costs.

  • Do you accept flex card payments?
  • Yes, we accept all valid forms of payment.

  • Which shipping service do you use?
  • We use UPS for all standard orders. However, exceptions can be made for patients who require United States Postal Services only.

  • Do you ship internationally?
  • No, we do not currently offer international shipping services.

  • Am I able to pick up my prescriptions in person?
  • Yes, you are able to pick up your prescription in person. However, please call ahead of time to coordinate a pick-up.